Senior Customer Success Manager

📋 Description

• Owns and delivers joint customer success plans to grow client relationships.
• Acts as trusted advisor to executives and internal teams for value.
• Leverages PointClickCare methodology to manage relationships.
• Provides early warnings and turnaround strategies to mitigate churn.
• Escalates issues for at-risk accounts and develops save plans.

🎯 Requirements

• Passionate about transforming post-acute care and helping vulnerable populations.
• Experience in customer-facing SaaS/tech roles.
• Healthcare sales/account management/customer success with enterprise focus.
• Proven track record of sustaining and growing relationships.
• Strong relationship builder; initiative in fast-paced environments.
• Excellent written and verbal communication; able to work independently remote.
• Proficient in data analysis and interpreting results.
• Bachelor degree or equivalent; experience with CRM tools (Salesforce or Gainsight).

🎁 Benefits

• Remote work options
• Comprehensive total rewards package
• Travel to client locations as required