Senior Customer Success Operations Manager

📋 Description

• Own onboarding and optimization for a portfolio of CTV and OMNI publishers, from integration
• Partner closely with publishers and internal teams to grow publisher revenue, tracked through
• Prepare for and take part in quarterly business reviews with clients, covering technical issues and
• Where relevant to your publishers, manage capacity, allocation and overage conversations alongside
• Manage account setup and keep publisher accounts accurate on the PubMatic platform
• Make sure technical integrations land on time, and keep publishers informed and supported through

🎯 Requirements

• 4+ years of experience in programmatic monetization or campaign optimization
• Solid understanding of programmatic auction dynamics
• Deep knowledge of ad serving, video and rich media ads, and monetization
• Working knowledge of RTB, PMPs, header bidding/wrapper (Prebid), SDKs and the main ad formats and
• Understanding of the CTV and OTT ad stack, including VAST, server-side ad insertion, pod and
• Knowledge of ad servers and platforms such as Google Ad Manager; exposure to CTV ad servers and

🎁 Benefits

• Paid leave programs
• Paid holidays
• Healthcare, dental and vision insurance
• Disability and life insurance
• Commuter benefits
• Physical and financial wellness programs