Senior Digital Product Manager – Retention & Post-Purchase

📋 Description

• Own the end-to-end product strategy and roadmap for post-purchase, retention, and
• Move the team north star: sessions returning to a meaningful product interaction within 30 days of
• Own personalization for returning customers. Define what a repeat session sees and the rules behind
• Treat the post-purchase journey as one product surface rather than a set of vendor screens
• Direct our checkout optimization agency: set the roadmap, prioritize the test pipeline, review and
• Serve as the primary product partner to Retention and CRM so on-site surfaces and lifecycle

🎯 Requirements

• Digital product management experience with meaningful time on post-purchase, accounts, retention
• A track record of moving a repeat or retention metric with measurable, sustained impact.
• Experience directing an agency or external development partner to ship customer-facing work, owning
• Strong experimentation practice: A/B tests run end to end, scoped properly, with findings reported
• Technical fluency in how site experience surfaces are built and rendered: templates, content

🎁 Benefits

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as
• We believe success comes from the collective effort of all, which is why all full-time employees