Senior Software Engineer - Incident Insights & Readiness

📋 Description

• Own and improve the on-call experience for the company by establishing best practices and building
• Define how we respond to incidents, lead the design and implementation of software to streamline
• Contribute to the post-mortem process for the company, collaborating with teams on writing them
• Support various teams in facilitating incident reviews that emphasize learning and blamelessness.
• Provide technical leadership and day-to-day coaching to team members, accelerating their growth.
• Train on-callers in incident and post-mortem processes, sharing expertise in incident management

🎯 Requirements

• At least 5 years of experience building software that solves real user problems.
• Experience designing new features and collaborating on code and technical design reviews.
• Primarily develop in Go and Python, with a bit of TypeScript.
• Experience building or operating distributed systems, with familiarity with Kubernetes.
• Demonstrated ability to independently own ambiguous technical problems from design through delivery.
• Experience analyzing incidents, identifying systemic risks, and driving engineering improvements.

🎁 Benefits

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• Inclusive company culture, ability to join Community Guilds
• Access to Inclusion Talks, internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+