Senior Technical Success Management Partner, US Broadcast

📋 Description

• Provide product consultancy and pre-sale solutions advocacy during the sales process
• Assist with the technical aspects of product set-up and curated integrations post-sale
• Manage complex multi-faceted client launches requiring solution design and coordination between
• Troubleshoot, resolve, or triage technical challenges when the Support team requires additional
• Proactively monitor tech-focused client health metrics to spot potential problems
• Act as a liaison between clients, support team members, and product teams, translating between

🎯 Requirements

• Experience and understanding of the broadcast landscape (broadcast production, SaaS company, media
• Creative and proactive problem-solving skills
• Highly organized with top-tier communication skills and attention to detail
• Good technical knowledge of media and broadcast industry standard practices for data feeds, APIs
• First-class written and communication skills, with ability to explain technical concepts simply
• Demonstrated creative thinking and problem-solving skills

🎁 Benefits

• Base pay range $80,000 - $86,000 annually
• Comprehensive benefits package
• Performance bonus program
• Equity stock purchase
• 401k contribution