Senior Technical Success Manager

📋 Description

• Manage premium customer support relationships across multiple channels while maintaining elite
• Partner with Field Sales to drive successful adoption, and serve as a trusted advisor for web and
• Act as the dedicated liaison for Premium Support customers, managing escalations and providing
• Deliver high-impact on-site and virtual product training to empower customers with the latest
• Monitor customer environments to provide proactive recommendations and translate field insights

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• Extensive experience in technical account management or customer success, with a focus on
• Bachelor’s degree in computer science or engineering, or equivalent professional industry
• Expert-level knowledge of enterprise networks, infrastructure, advanced protocol workflows, and
• Demonstrated ability to communicate complex technical solutions clearly, influence customer
• Willingness to travel up to 25%

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!