SeniorProduct Manager (Service Agent Team)

📋 Description

• Be responsible for a significant product area or leading an important project.
• Deeply understand the customer problems you’re tackling through research, data, and direct customer
• Manage the roadmap; defining what should be built, when and why - and communicate it to generate
• Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future
• Leverage AI to increase your own efficiency, accelerate product development, and multiply your
• Evaluate impact through quantitative and qualitative measures, both in beta and after full release.

🎯 Requirements

• Sharp Customer Focus & Problem Framing - able to independently understand, define and
• Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given
• Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical
• Build World-Class Product - able to deeply collaborate with engineering and designers to quickly
• AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make
• Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack —

🎁 Benefits

• In the United States, compensation offered will be determined by factors such as location, job
• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Benefits and programs are designed to support your health and wellbeing, your family, your time
• Offerings vary by location in line with local practices and requirements.
• Hybrid working policy with expectation to be in the office at least three days per week.