ServiceNow ITSM Engineer — Federal Health IT

📋 Description

• Configure and maintain ServiceNow ITSM capabilities supporting incident management, service
• Maintain incident and request routing, assignment rules, and service-level agreement (SLA)
• Build and maintain service catalog items, provisioning workflows, and related operational
• Implement approved platform changes, coordinate technical handoffs with release-management
• Investigate configuration issues, troubleshoot workflow behavior, and collaborate with technical
• Support occasional site go-lives and exercises, including onsite assistance with designated

🎯 Requirements

• ServiceNow Certified System Administrator (CSA) certification
• At least 3 years of hands-on ServiceNow IT Service Management (ITSM) administration experience
• Eligibility for a Tier 3 federal background investigation
• Willingness and ability to travel occasionally for site go-lives and exercise support

🎁 Benefits

• Medical, dental, vision, life, and disability coverage
• 401(k) with a 100% company match up to 6%
• Paid time off and paid holidays
• Professional development and company-supported certifications
• Home-office equipment and remote-work support
• Fitness and wellness reimbursement