Software Engineer II, AI Agents

📋 Description

• Build AI agents into our product that complete workflows such as quoting availability and price
• Design a shared agent experience across voice, SMS, web chat, and email so channels maintain
• Build outbound workflows for delinquency and collections outreach, abandoned-cart and lead
• Design guardrails for workflows involving money or tenant records, including PCI-safe voice payment
• Integrate agents with legacy and poorly documented APIs using resilient authentication, retry
• Own an agent from pilot through production by creating evaluation sets and regression runs scored

🎯 Requirements

• 3+ years of hands-on production software engineering experience building, deploying, monitoring
• Experience shipping at least one LLM-backed feature to real users, including the ability to explain
• Demonstrated ability to use AI-assisted development and testing tools to improve engineering
• Strong backend and API integration skills, including authentication, webhooks, retries, timeouts
• Experience building multi-step, stateful workflows or services that manage conversation state, call
• Practical experience with agent mechanics such as tool or function calling, retrieval-augmented

🎁 Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by