Sr. Associate, Studio Experience

📋 Description

• Provide exceptional levels of customer service to members and guests
• Respond to any email or in person queries with a professional and friendly demeanor
• Effectively book, cancel and reschedule live productions for members through TeamUp, our
• Liase with programming to assist with and communicate and class changes or cancellations, including
• Perform check in duties prior to live production, ensuring members and guests are aware of and
• Assist in post class meet & greets; taking, uploading and sending photos to guests and members

🎯 Requirements

• 2+ years of work experience in the customer service/hospitality industry
• Concierge, health, fitness experience is a plus
• Must be reliable, professional, energetic, friendly, and computer literate
• Must be friendly and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Must have a friendly and professional phone and email etiquette

🎁 Benefits

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan