Sr. Customer Success Manager

📋 Description

• Manage and provide world-class partnerships to clients, ensuring they are optimizing the use and
• Drive engagement at the C-level, acting as a Trusted Advisor and Business Partner.
• Own and deliver joint customer success plans to build, grow, and expand client relationships.
• Provide early warning and turnaround strategies to focus on customer health and churn mitigation.
• Act as a point of escalation, manage customer expectations, and develop save plans for at-risk
• Leverage PointClickCare's customer success methodology for a prescriptive relationship management

🎯 Requirements

• Passionate about the future of work and committed to impacting acute and long-term post-acute care
• Experience in a customer-facing role within a SaaS/tech company.
• Experience in Healthcare Sales/Account Management/Customer Success Management, managing a book of
• Proven track record of sustaining and growing relationships.
• Exceptional relationship builder, taking initiative in fast-paced environments.
• Strong written and oral communication and presentation skills; ability to work independently in a