Sr. Customer Success Manager

📋 Description

• Build and maintain strong relationships and serve as a trusted advisor to a portfolio of 15 to 25
• Own net revenue retention (NRR) and gross retention targets for your portfolio, maintaining
• Draft detailed account plans that map out customer goals, and growth opportunities and ensure clear
• Monitor customer health scores and engagement using internal dashboards to proactively identify
• Be proactive and agile in addressing customer needs, anticipating potential challenges, and
• Act both as a Catchafire product expert and as a customer advocate by analyzing customer feedback

🎯 Requirements

• 5 - 7+ years of work experience in customer-facing or account management roles
• Quota-carrying experience with successful renewal and upsell/cross-sell attainment (minimum of
• Experience managing complex, multi-stakeholder projects
• Experience managing relationships with senior-level stakeholders
• Desire to expand knowledge of and become an expert in the social impact space
• Experience working in a CRM or customer success platform (such as Salesforce, Gainsight, or

🎁 Benefits

• Excellent health insurance (we cover 80% of premiums within the U.S. for you and any eligible
• Unlimited PTO
• Parental/Family leave
• Professional Development Stipend
• Online Mental Health Services