Sr. Customer Success Manager

📋 Description

• Managing and providing world-class partnerships to clients
• Ensuring clients are optimizing the use and value of PointClickCare's solutions
• Owning and delivering joint customer success plans to build, grow, and expand client relationships
• Acting as a Trusted Advisor and Business Partner providing strategic guidance to customer Executive
• Leveraging PointClickCare customer success methodology to anticipate customer challenges and meet
• Providing early warning and turnaround strategies focusing on customer health and churn mitigation

🎯 Requirements

• Passionate about the future of work and committed to impacting acute and long-term post-acute care
• Experience in a customer-facing role within a SaaS/tech company
• Experience in Healthcare Sales/Account Management/Customer Success Management with emphasis on
• Proven track record of sustaining and growing relationships
• Exceptional relationship builder accustomed to taking initiative in fast-paced environments
• Strong written and oral communication and presentation skills