Sr. Engagement Manager (Professional Services)

📋 Description

• Lead complex, enterprise-level SaaS implementations from kickoff through completion, ensuring
• Build trusted relationships with executive sponsors, IT leaders, and business stakeholders
• Partner with Pendo Consultants to deliver solution design, configuration, enablement, and rollout
• Own project governance, stakeholder communications, and execution across multiple concurrent
• Guide enterprise customers on how to leverage Pendo to improve user engagement, product adoption
• Track key project milestones, deliverables, and KPIs throughout the engagement.

🎯 Requirements

• 6-8 years of experience in Professional Services or enterprise implementation roles within a B2B
• Demonstrated success leading enterprise-scale software implementations across multiple
• Expertise in project management methodologies and tools, with the ability to manage multiple
• Strong executive presence and communication skills, including direct experience engaging VP- and
• Deep understanding of SaaS delivery models, enterprise customer dynamics, and how implementations
• Experience operating in a billable, utilization-driven Professional Services environment.

🎁 Benefits

• Highly competitive, employer-heavy coverage (including $0 premium options)
• Strong 401(k) match
• Equity
• Flexible time off