Sr. Solutions Analyst (Clinical)

📋 Description

• Provide world class customer support and produce successful outcomes for clients with pressing
• Develop an in-depth understanding of our cloud-based software to support processes and patient care
• Facilitate the resolution of complex technical issues by way of log analysis, research, or problem
• Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions
• Effectively use and search the knowledge base, consistently contributing new or updated superior
• Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating

🎯 Requirements

• Understand the business processes and practices within a long-term care or medical facility.
• Formalized approach to problem-solving, certification in RCA an asset.
• Excellent communication skills, written and oral with acumen for conveying complex concepts to a
• Energized and motivated by a fast paced, dynamic, high demand working environment.
• Demonstrated ability to multi-task, prioritize, and manage customer expectations.
• Ability to quickly learn more complicated aspects of new software functionality, emerging products

🎁 Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support