Support Specialist

📋 Description

• Provide regional technical support with actionable solutions.
• Troubleshoot across environments (Linux/Windows) and product versions.
• Own cases from initial investigation to resolution with documentation.
• Liaise with clients to ensure seamless operation of Broadsign platforms.
• Learn new technology in a dynamic environment; ideas are heard and valued.

🎯 Requirements

• Excellent written and verbal English; strong customer service.
• 2+ years in Application/Technical/Production Support for external clients.
• Experience with enterprise or SaaS applications.
• Windows and Linux OS; databases and SQL experience.
• REST APIs with Postman; logs; ticketing systems (Jira, Zendesk, etc.).
• Networking fundamentals (HTTP/HTTPS, DNS, SSL, VPNs); degree in CS.

🎁 Benefits

• Wellness fund for health and office expenses.
• Online mental health support for you and family.
• Vacation, floating days, and paid training/volunteer days.
• Remote work options.
• Parental leave salary supplement.
• Growth opportunities with a yearly development budget.