Technical Account Manager

📋 Description

• Translate complex customer business goals and eLearning objectives into long-term, cutting-edge
• Take full technical ownership of your assigned enterprise accounts, partnering closely with the
• Deliver high-visibility presentations on platform SLAs and performance to customer C-suites
• Serve as a proactive advisor guiding customers through platform innovations, emerging AI/automation
• Continuously monitor platform health metrics—from API usage and custom modules to session trends—to
• Collaborate with Premium Advisors and internal product teams to run proof-of-concept pilots

🎯 Requirements

• 5+ years of hands-on technical troubleshooting experience combined with 2+ years navigating
• A solid grip on front-end web tech (JavaScript, CSS, HTML, RESTful APIs) and core back-end identity
• Hands-on strength in at least two key technical domains: iPaaS tools (Workato, Zapier), executing
• Exceptional ability to bridge the gap between technical complexity and business value, effortlessly
• A project management mindset with a penchant for analytical problem-solving, risk mitigation, and
• Ready to adapt to EMEA time zones and comfortable traveling internationally up to 25% of the time

🎁 Benefits

• Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a
• You’ll get access to health benefits, so you can get the care you need when you need it.
• Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for
• We provide coverage offering you time with your little one(s) so you can soak up all those precious
• Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC