Technical Account Manager

📋 Description

• Be enthusiastic for interacting and collaborating with other groups within Twilio in your search
• Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
• Possess strong technical and diplomatic skills to address customer issues and provide customer
• Partner with our customers' and their developers, architects, and support personnel to tackle
• Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as
• Understand customer trends, analyze patterns, drive betterments and report what you observe to the

🎯 Requirements

• 4+ years of proven experience
• Twilio Messaging and or Voice experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve
• Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of
• Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper
• Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the

🎁 Benefits

• competitive pay
• generous time off
• ample parental and wellness leave
• healthcare
• retirement savings program