Technical Escalations Engineer 2 (Logs) - US-East

📋 Description

• Work as part of the Technical Escalation Engineering team to resolve critical escalations.
• Lead high-stakes technical calls and drive urgent customer solutions.
• Run office hours, deliver learning sessions, and mentor the Global Support Engineering team.
• Partner with Engineering and Product to identify gaps and drive platform improvements.
• Become the go-to expert on Datadog Logs: ingestion, processing, and visualization.
• Build internal tools, reusable diagnostic flows, and guides to troubleshoot log issues.

🎯 Requirements

• Self-driven problem solver with obsession for excellence and learning.
• Strategic thinker with a client-centric approach.
• Independent, fast learner capable of picking up new technologies and priorities.
• Collaborator and mentor who raises the technical bar for the team.
• Experienced troubleshooting common log issues: parsing failures, dropped logs, facets.
• Comfortable with GROK, JSON, and custom log parsers; know filters and processors.

🎁 Benefits

• Generous and competitive benefits; see US and global pages.
• New hire stock equity (RSUs) and Employee Stock Purchase Plan.
• Continuous career development and pathing opportunities.
• Product training to understand our product and space.
• Internal mentor and buddy program across departments.
• Friendly and inclusive workplace culture.