Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East

📋 Description

• Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within
• Lead escalations involving unexpected usage, missing metering data, usage spikes, billing
• Partner closely with Product, Engineering, and Finance to escalate bugs, align on expected
• Build internal guides, tooling, diagnostics, and playbooks — plus customer-facing content — that
• Enable the global Solutions team by running training sessions and building scalable resources that
• Act as a voice of the customer, surfacing feedback and patterns to help shape the roadmap for usage

🎯 Requirements

• Curious and detail-oriented when it comes to how usage is measured, attributed, and billed across
• Passionate about helping customers optimize their cloud footprint, with a strong grasp of cloud
• Familiar with cloud billing models (AWS, Azure, GCP) — usage types, tags, accounts/projects — and
• Comfortable digging into data retention, high-cardinality signals, metric volume, log ingestion
• Familiar with APIs, product usage metrics, tagging strategies, and the nuances of account-level
• Experienced working across technical and business boundaries — equally comfortable with backend

🎁 Benefits

• Product training to develop an in-depth understanding of our product and space
• Continuous career development and pathing opportunities for internal mobility
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Free global mental health benefit through Spring Health