Respond to client requests (phone / chat / tickets) on our fast paced team while educating clients
Develop relationships with Premier Customers, understanding their distinct environment
Reproduce issues and navigate 600+ Datadog integrations
Build out documentation and knowledge articles across technologies
Drive product conversations based on client needs and problems
Participate in routine health check meetings with Premier Customers

🎯 Requirements

2+ years of multi-channel technical support at a SaaS company
Some programming experience and basic Linux knowledge
Self-motivated, detail-oriented, and eager to learn
Client-centric, critical thinker; can escalate when needed
Experience in Premium/Enterprise technical support
Knowledge of current infrastructure and monitoring solutions

🎁 Benefits

Onboarding and global benefits
Mentor and buddy program
Stock RSUs and ESPP
Professional development and career pathing
Inclusive culture and community initiatives

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