Technical Support Engineer - Tier 3

📋 Description

• Provide advanced technical support for Deputy ecosystem and integrations
• Troubleshoot and resolve complex issues across APIs and configurations
• Own escalated issues from investigation to resolution
• Analyze logs, API issues, data validation, and root cause
• Collaborate with Product and Engineering to investigate defects
• Contribute to tooling, automation, and process improvements

🎯 Requirements

• 5+ years of experience supporting SaaS platforms in technical support
• Strong troubleshooting across APIs, integrations, and SaaS platforms
• Experience with REST APIs, JSON, and JavaScript
• Experience investigating issues using logs or browser dev tools
• Ability to manage complex escalations and communicate with technical and non-technical stakeholders
• Bachelor's degree in Computer Science, IT, or equivalent preferred

🎁 Benefits

• Flexible work policy with a work-from-home stipend
• Employee Share Ownership Plan (ESOP)
• Paid parental leave
• Group Salary Continuance Insurance
• Employee Assistance Program
• Hackathons and learning opportunities