Troubleshoot and resolve technical issues related to general product knowledge, networking
Build and maintain subject matter expertise of all Axon products, solutions, and policies.
Assist customers utilizing problem solving skills and customer empathy.
Report bugs and trends to the necessary stakeholders and process/performance improvement

🎯 Requirements

Bachelor’s Degree preferred or equivalent work experience
1+ years external technical support experience in supporting software, hardware, web-based
Excellent verbal and written communication skills (fluency in multiple languages a plus).
Passion for helping people and solving problems
Proficient with Windows operating systems, mobile devices and cloud-based solutions.
Strong analytical/troubleshooting skills

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