Technical User Operations Specialist, APAC - Weekends (Wed-Sun)

📋 Description

• First point of contact for customer support on AI outputs, APIs, auth, and errors.
• Manage multiple priorities with responsiveness during assigned support shifts.
• Collaborate with teammates and cross-functional partners to troubleshoot and escalate.
• Maintain up-to-date knowledge of products and services for informed support.
• Document interactions and feedback to improve products and support materials.
• Own tasks independently while contributing to team workflows.

🎯 Requirements

• 3+ years in a fast-paced technical support role for AI-driven products.
• Exceptional empathy and communication; able to explain complex concepts.
• Strong problem-solving and critical-thinking; highly organized and adaptable.
• Solid understanding of APIs and API troubleshooting.
• Proficiency with customer support tools and CRM systems.
• Collaborative team player with cross-functional collaboration.

🎁 Benefits

• Structured hybrid: 3 days in Sydney office, 2 days remote.
• Private health insurance and extras.
• Fertility/adoption/surrogacy support via Carrot.
• Retirement and security benefits.
• Paid leave: annual, sick, parental.
• Harvey Holiday: 4-week sabbatical after 4 years.