Vice President, Customer Success

📋 Description

• Lead and develop an approximately 100-person Customer Success organization through a team of
• Establish career paths and performance standards that help our people grow and our strongest talent
• Spend significant time in the field with customers and CSMs to deeply understand the customer
• Build trusted executive relationships with strategic customers and serve as an escalation point
• Assess our existing Customer Success processes and determine what should be preserved, improved
• Create clear and repeatable processes for customer health, account planning, adoption, escalations

🎯 Requirements

• 15+ years of progressive Customer Success, Customer Experience, Customer Operations, or related
• Experience leading a large, multi-layered customer-facing organization, including managing
• A track record of successfully transforming or scaling a customer-facing organization, including
• Significant SaaS experience and a strong understanding of product adoption, customer health
• A customer-first leadership style and a genuine desire to spend time directly with customers and
• Strong operational skills - you know how to turn strategy into processes, metrics, accountability

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support