Vice President, Customer Success

📋 Description

• Lead and develop an approximately 100-person Customer Success organization through a team of
• Build a strong leadership bench with clear expectations, accountability, coaching, and succession
• Establish career paths and performance standards
• Create a culture that combines customer obsession, ownership, high performance, and teamwork
• Spend significant time in the field with customers and CSMs to deeply understand the customer
• Build trusted executive relationships with strategic customers and serve as an escalation point

🎯 Requirements

• 15+ years of progressive Customer Success, Customer Experience, Customer Operations, or related
• Experience leading a large, multi-layered customer-facing organization, including managing
• Track record of transforming or scaling a Customer Success organization with processes and
• Significant SaaS experience and understanding of product adoption, customer health, retention, and
• Customer-first leadership style and genuine desire to spend time with customers and frontline teams
• Strong operational skills to turn strategy into processes, metrics, accountability, and execution

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support