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saas ai enterprise meddpicc nps

📋 Description

  • Lead the worldwide CS org across AMER, EMEA, APAC.
  • Increase value realization, retention, adoption, and expansion.
  • Operate at executive level with largest institutional customers.
  • Build a data-driven CS organization with measurable outcomes.
  • Own renewals forecasting, operational excellence, and bookings.

🎯 Requirements

  • 10+ years in B2B tech, with 6+ years leading customer-facing teams.
  • Experience running CS for SaaS with revenues >$100MM.
  • Enterprise/strategic accounts in banking, payments, or regulated industries.
  • Analytical, process-oriented; uses data and AI tools.
  • Technical fluency with a sophisticated product and tech buyers.
  • Travel up to 30%.

🎁 Benefits

  • New York preferred; US remote considered.
  • Remote and NYC HQ options.
  • Competitive compensation and benefits.
  • Mission-driven, diverse, inclusive culture.
  • Lead a global CS organization with strategic impact.
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