Customer Success Partner

📋 Description

• Serve as the primary strategic partner for enterprise customers, leading value realization
• Build strong, multi-threaded relationships with key stakeholders through consistent communication
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp
• Partner with Product Support to route technical questions and product-related issues for efficient

🎯 Requirements

• Passionate about influencer marketing, creator content, and social media measurement.
• 3+ years of experience in a strategic customer-facing role, ideally in influencer marketing for an
• Proven success in managing toward business KPIs and customer advocacy metrics.
• Skilled in navigating complex organizations and building relationships across multiple levels.
• Thrives on solving problems and delivering thoughtful, customer-centric solutions.
• Builds strong, trusted relationships and acts as a strategic advisor to customers.

🎁 Benefits

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to get the training and tools you’ll need to become
• Surprise meal stipends to enjoy prepared meals even while working from home.
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: 401k (USA) plan to help plan for the future.