Enterprise Customer Success Manager

📋 Description

• Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and
• Proactively build relationships with customers to achieve loyalty and advocacy within their
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract

🎯 Requirements

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts in
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required

🎁 Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)