Manager, Customer Engineering

📋 Description

• Own the aggregate health, retention, and expansion outcomes for accounts; ensure coverage and
• Coach and develop Customer Engineers through 1:1s, feedback, performance management, and
• Run operating cadence: weekly account reviews, pipeline syncs, escalation triage, capacity
• Partner with recruiting to hire; own onboarding to ensure ramp within timelines
• Align with Account Director leadership, resolve cross-functional friction
• Drive AI tool adoption for account workflows, call prep, and documentation

🎯 Requirements

• 5+ years in customer-facing technical role (Solutions Engineering, TAM, Customer Success
• Demonstrated ability to coach and develop technical team members with measurable outcomes
• Experience managing a team accountable for customer health, retention, expansion metrics
• Strong operational instincts: build and run team cadence
• Ability to partner with Account Director leadership and resolve friction
• Experience driving AI tool adoption

🎁 Benefits

• Flexible, high-control benefits with monthly health stipend
• Strong parental leave
• Equity
• Above-market retirement contributions