Product Success Manager, Vehicle Intelligence

📋 Description

• Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and ALPR
• Collaborate with Product and Marketing on consistent messaging, webinars, and case studies
• Build and maintain enablement for CSMs and Reps on Vehicle Intelligence, including a clear VI 101 /
• Spot adoption gaps and repeat issues early and turn them into enablement or product feedback
• Partner with Product and Sales so customer insights, success stories, and usage trends get captured
• Participate in roadmap discussions with front-line product insight

🎯 Requirements

• 5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program
• A customer-first mindset and a passion for enablement
• Proven ability to design, standardize, and scale tools, templates, and methodologies across teams
• Experience leading cross-product initiatives with multiple stakeholders and competing priorities
• Strong program management skills
• Exceptional presentation, facilitation, and communication skills

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support