Staff Product Manager, Platform Operations

📋 Description

• Set the long-term vision and strategy for the Fraud and Account Operations platform.
• Own the multi-year roadmap for case-management and investigation tooling.
• Lead AI-based automation of fraud alerts and lifecycle claims; track metrics.
• Reduce friction and tickets for fraud-controls customers; improve messaging and self-serve.
• Architect foundational services, policies, and controls for a secure platform.
• Collaborate with compliance, operations, privacy, engineering, data science, and legal to curb fraud.

🎯 Requirements

• Bachelor’s or Master’s degree, or equivalent practical experience.
• 8+ years PM experience shipping internal tools for fraud/risk ops at scale.
• Experience shipping AI/ML automation; using analytics to guide decisions.
• Synthesize complex problems into clear, executable strategies.
• Strong depth in case management, workflow automation, or risk engines.
• Self-motivated with a track record delivering complex initiatives end-to-end.

🎁 Benefits

• Challenging, high-impact work to grow your career.
• Performance-based pay, bonuses, equity, and 401(k) matching.
• 100% paid health insurance with 90% dependents coverage.
• Access to leading AI tools and AI skills training.
• Lifestyle wallet for wellness, learning, and more.
• Paid holidays, PTO, sick time, parental leave, and more.