Technical Support Specialist

📋 Description

• Communicating efficiently and effectively with our customers - we use our own product to do most of
• Owning customer communications and issues from initial contact until resolution.
• Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of.
• Being the one responsible, along with the Support team, to ensure that all customers have a great
• Working directly with product teams to identify current issues and, synthesizing the diverse
• Debugging complex issues with an understanding of both our own codebase and the many technologies

🎯 Requirements

• 3-4+ years of technical support experience, ideally within a software/SaaS environment.
• Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.)
• A basic understanding of APIs and webhooks, navigating developer documentation to know what is and
• Strong customer focus (excels at & enjoys helping customers)
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone &amp
• Strong problem solving skills (ability to think critically and learn on-the-fly)

🎁 Benefits

• Our benefits and programs are designed to support your health and wellbeing, your family, your time
• Offerings vary by location in line with local practices and requirements.